The hospitality professions are very broad and offer many career opportunities. We continue our tour of the professions and today we meet Mr. Keo Vanna. He is 36 years old. He was born and raised in Siem Reap, Cambodia. Currently, He is the founder and the Spa Owner of Soma Spa.
How did you get into the hospitality business?
In hospitality business, this took me years by encountering experiences into this field that brought me here today. Since I have been raised in a tourism province where hospitality is important, I was always curious to communicate with the tourists who crossed my path and it became a passion to interact with them, to discover their culture and share about mine. I wanted to develop some skills in that field and it became obvious that EHT Paul Dubrule which was recommended to me by a dear friend was the right training for me. Indeed it was famously one a best hospitality training program schools with passionate students who succeeded afterward in their field.
"The Internships and the very interactive courses helped me to build my confidence and my Engish speaking skills too."
What studies did you follow to become a hospitality professional? I studied 2 years in school, I have begun in PHC for languages and I followed my “specialty year”. The Internships and the very interactive courses helped me to build my confidence and my Engish speaking skills too. It also boosted my motivation as I had the feeling to receive a very high quality education.
What do you like about your job? And what do you like less?
I like the design and the decoration in my spa. Eyes are also solicited as the other senses of our guests. It is a nice part of their experience. I never get tired of seeing the greats details in the quality of the service too. Maybe the technical aspects I really need to discuss with the engineers sometimes are not as natural as the artistic aspects. However it is as constitutive of the guest experience and I need to have a grip on it too.
"I never get tired of seeing the greats details in the quality of the service too."
What is your best experience, story in this profession?
After having launched the business, my best experience was seeing it flourishing, being appreciated by guests who decide to promote it and be returning guests. The speed of this success also was stunning. From the first month we were already break even. And the reputation exceeded my expectation. The pride first, of course… and then the responsibility towards the teams, the partners, the guests also who put their trust in us. I owe them so much. I know it and it humbles me everyday.
Well, I love doing what I do. What makes it so special it is because it is not only a business. What we do in Soma Spa is my passion. I believe that being a successful entrepreneur requires to like very much the purpose of our business. Loving what we do, what we sell, being passionate about the content of our enterprise.