At b.Consulting, we take great pride in partnering with our clients to achieve their business goals. One such success story is our recent engagement with RTNK Food & Beverages, where we collaborated to transform their BREW Coffee and Lounge into a thriving and customer-centric establishment in Phnom Penh's BKK area.
RTNK Food & Beverages has grown from a small cafe to having many businesses in the fields of coffee, drinks, and restaurants that serve customers across Cambodia. Under the leadership of Oknha, Chheang Sovannratanak, the CEO of RTNK Group. The company has a vision to further expand the food and beverage sector in Cambodia to meet the growing needs of the market. He also emphasizes the importance of continuous development and regular updates to stay ahead of industry trends and changing customer preferences. That is why BREW Coffee and Lounge was brought to life.
b.Consulting's mission was to provide comprehensive support to the RTNK team in this F&B expansion. We managed Operating Supplies and Equipment (OS&E) to menu creation and staff training to optimize operations. Recognizing the significance of a smooth launch for BREW Coffee and Lounge, our team of experienced professionals was dedicated to helping RTNK achieve their vision.
As b.Consulting has extensive experience working with suppliers of furniture, fixtures, equipment, and other operational supplies. Leveraging this expertise, we worked closely with the RTNK team to improve their daily operations and prepare them for expansion as the BREW Coffee and Lounge brand. We ensured they have the right infrastructure in place for long-term success.
First, we closely worked with the RTNK team to implement the concept development of the project and find areas for improvement. This included optimizing the supply chain and ensuring the right equipment and materials were available, tailored to the BREW Coffee and Lounge brand. Leveraging our supplier network, we optimized RTNK's supply chain, sourcing high-quality, durable items from reputable suppliers at competitive prices. In collaboration with the RTNK team, we identified the optimal Operating, Supplies and Equipment required to support the BREW brand. In terms of OS&E, we particularly supported them in the areas of Tableware, Serviceware, and Kitchen Equipment & Supplies.
By streamlining the supply chain and building the right equipment foundation, we helped RTNK strengthen their operational efficiency.
Another key part of our work was developing RTNK's drinks menu for BREW Coffee and Lounge. We worked closely with skilled mixologists to create a unique and appealing selection of beverages, tailored to the local Cambodian market and the establishment's target customers. This included:
Drinks menu research & development with mixologists
Menu Engineering and Optimization (pricing analysis and costing)
Training session - how to make cocktails
Training session on Bar Basic knowledge (glasses, utensils, equipment, bar operations, upselling)
Tasting Sessions
Through this comprehensive approach, we made sure the final drinks menu was not only visually appealing but also had the right flavors and was cost-effective for RTNK to implement.
Recognizing that a successful launch depends on a well-trained and empowered team, we dedicated significant time and resources to training the RTNK staff extensively. The training covered essential daily operations and routines, ensuring the staff learned proper procedures for self-preparation, service sequence, menu knowledge, and management-level training that covered topics such as shift management duties, pre-shift briefings, handling guest complaints, and effective upselling techniques. etc.
Importantly, the training went beyond just imparting theoretical knowledge. It included extensive role-play exercises to prepare the staff for real-world service scenarios. Through this hands-on training, we believe that the RTNK team will enhance their ability to deliver an amazing customer experience, further optimizing the overall operations and performance of the BREW Coffee and Lounge concept.
Upon successfully completing this comprehensive training program, all RTNK staff members were awarded a certificate of achievement. Congratulations to the entire team on their hard work and dedication!
All the hard work paid off, with a very successful soft opening of BREW Coffee and Lounge on July 7th, 2024. The team at RTNK is now preparing for the grand opening of the venue.
With RTNK's vision, leadership, and commitment to excellence, we are confident that BREW Coffee and Lounge will soon become a leading player in Cambodia's thriving food and beverage industry.
Follow Brew Coffee and Lounge on their social media channels to stay updated on the grand opening and the latest developments:
Telegram Channel: https://t.me/rtnkbrewcoffeeandlounge
Facebook’s page: Brew Coffee and Lounge
b. Consulting your partner for success!
Whether you are looking to launch a new concept, optimize your current operations, or expand your reach, our team of experts is here to partner with you every step of the way. From market analysis and brand strategy to menu engineering and staff training, we possess the end-to-end capabilities to transform your vision into reality.
We warmly welcome the opportunity to discuss how b.Consulting can contribute to the growth and success of your hospitality, food & beverage, or tourism initiative.
Contact us today to learn more about our services and how we can partner with you to achieve your goals.
📱 010 518 700
Contact b.Consulting
(+855) 10 518 700
Email address: contact@bconsultingcambodia.com
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