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Methodology

  • Presentation, standard documents

  • Video

  • Workshops and role play

  • Q&A

Objectives 

  • Acquire all basics to ensure smooth and effective operations

  • Develop efficiency with a better working organization and standard operating procedures

  • Develop higher standards of services

  • Benefits

  • Increase of productivity

  • Staff retainment 

  • Confidence built up to interact with guests

Food Safety & HACCP

When it comes to food business, health and safety are the top priorities and concerns to ensure your company is compliant with Cambodia laws and regulations. Give the opportunity to your team to acquire all basics for food handling best practices in a short period of time. 

  • Food contamination chain & risks, 

  • Personal hygiene, 

  • Food safety SOP (purchasing, storing, handling and cooking), 

  • Maintain a safe working environment

  • Catering process

Food & Beverage Services

The Food and Beverage professions are booming: classic hospitality, coffee shops, food courts, etc.. Skills development training is the key to build confidence, increase productivity and reduce staff turnover. Our programs aim to raise your team to the industry international standards and practices.

  • Opening & closing process

  • Service sequence

  • Product knowledge & upselling

  • Specialized Service

  • Productivity & Efficiency

Culinary Skills

In a fast moving and highly competitive industry, train your staff to deliver the best dining experience to your guests. Increase your productivity and efficiency,  develop your attractivity as an employer and retain your employees. 

  • Food preparation techniques

  • Food safety process

  • Creating and implementing a menu

  • Cost control & wastage

  • Kitchen operation process

Front Office & Housekeeping

Prepare your front desk staff to welcome guests, secure your hotel reputation by delivering a unique and incredible experience while optimizing your taskforce and resources.

  • Check in check out 

  • Reservation & billing

  • Housekeeping room sequence

  • Housekeeping safety 

  • Hotel operation process

Guest Relations Services

Train your team to interact with guests in a multicultural environment. Customer service plays an important role in attracting and retaining customers. Give keys to your employees for an unforgettable guest experience.

  • Grooming and ethic rules

  • Handling complaints and solving conflicts

  • Guest Relation Management 

  • Guests loyalty

  • Multicultural working environment

Tailor Made Program

Our team of experts is able to build specific tailor made program. From basic to high level skills, whatever is your requirement, our consultants will help you find out which competencies will be a valuable asset for your company. Invest in your taskforce to reach the next stage of your development.

  • Build your own program fit to your needs and expectations

  • Select among our catalog of SOP

  • Create your brand internal training program

  • Improve your internal operations

  • Training of trainers for your management

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