Project Development : opening or re-opening your hotel, expert advice for initial setup, FF&E (Furniture, fixtures, and equipment), OS&E (Operating Supplies and Equipment), SOP (Standard Operating Procedure), implementation of your existing facilities, supervision of your project development, short or middle-term management.
Assessment : customer services, costs control, mystery guest shopper, operations analysis.
Training program : tailor-made program of training for your team and skills retraining.
Marketing : optimization of your offers, branding strategy, OTA management, e-reputation.
Project Management : by supervising your project development; by creating a specific Standard Operating Procedure (SOP); by implementing your existing facilities; by managing the opening of your property in a short term period.
Assessment : by implementing the customer services to upsell your revenue (concierge, housekeeping & laundry service, in house amenities); by improving the costs control; by analysing the day by day operations.
Training program : by building tailor-made programs for your staff; by training and skills retraining your team.