Project Development : opening or re-opening your hotel, expert advice for initial setup, FF&E (Furniture, fixtures, and equipment), OS&E (Operating Supplies and Equipment), SOP (Standard Operating Procedure), implementation of your existing facilities, supervision of your project development, short or middle-term management.

Assessment : customer services, costs control, mystery guest shopper, operations analysis.

Training program : tailor-made program of training for your team and skills retraining.

Marketing : optimization of your offers, branding strategy, OTA management, e-reputation.

Top Level Customer Service

What can we do about the training for your team ?

The hospitality industry is a dynamic world of its own, and preparing your staff for the challenges it brings is essential. 

Project Management : by supervising your project development; by creating a specific Standard Operating Procedure (SOP); by implementing your existing facilities; by managing the opening of your property in a short term period. 


Assessment : by implementing the customer services to upsell your revenue (concierge, housekeeping & laundry service, in house amenities); by improving the costs control; by analysing the day by day operations.


Training program : by building tailor-made programs for your staff; by training and skills retraining your team. 

Inspect what you expect !

Why you need an effective Mystery Guest Report Program ?

Business is tough, competitors match you on location, facilities, price and guest services, you need an edge and that edge is your staff performing at an optimum level.