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The basics : SOP, FF&E, OS&E

  • SOP : Standard Operating Procedure

A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. SOP helps in maintaining quality and consistency of service and standard's in your hotel.

The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product. It is a must that all newly recruited hotel staff and should be given training on hotels SOP. In addition the hotels training or HR department should maintained and documented department wise.


  • FF&E : Furniture, fixtures, and equipment

Hotel FF&E means all furniture, furnishings, wall coverings, fixtures, carpeting, rugs, fine arts, paintings, statuary, decorations, and hotel equipment and systems located at, or used in connection with, the operation of the Building and Appurtenances, including without limitation, major equipment and systems required for the operation of kitchens, bars, laundry and dry cleaning facilities, office equipment, dining room wagons, major material handling equipment, major cleaning and engineering equipment, telephone systems, computerized accounting and vehicles together with all replacements therefore and additions thereto, but in all events excluding Operating Equipment and Supplies.

OS&E : Operating Supplies and Equipment

It is the small equipment which is manufactured off site and most if it  does not require  any installation. Most of it is “off the shelf” and chosen from websites, catalogues and brochures.  In brief the term includes chinaware, bed linen, silverware, uniforms, housekeeping equipment and engineering tools, all loose kitchen and laundry equipment, loose health club equipment,

The above do not include  consumable supplies such as food, drink or paper products, wall coverings, hard floor finishes, wall tiling, plumbing fixtures such as faucets, washbasins, baths or wcs, built-in millwork such as the reception desk, PABX systems and handsets, or computer cabling. If does not include FF&E.

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